1. What types of blonde wigs do you offer?
We offer a diverse selection of blonde wigs, including various shades such as platinum, honey, and ash blonde. Our collection features different styles and lengths to cater to your preferences.
2. What materials are your wigs made from?
Our wigs are crafted from high-quality synthetic fibers that mimic the look and feel of natural hair. We also offer human hair wigs for those seeking a more authentic experience.
3. How long does it take to process and ship an order?
Once you place an order, we process and ship it within three business days. Delivery typically takes between 5 to 15 business days, depending on your location.
4. What is your return and exchange policy?
If you’re not satisfied with your purchase, you can return or exchange the product within 30 days of receipt, provided it’s in its original condition, unused, and undamaged. Return shipping costs are the customer’s responsibility unless the product is defective or incorrect.
5. How can I contact customer support?
You can reach our customer support team via:
- Email: [email protected]
- WhatsApp: +852 5705 2326
We’re available Monday through Friday, 9 AM to 5 PM EST.
6. Do you offer international shipping?
Yes, we ship to select international destinations. Shipping times and costs may vary based on your location. Please refer to our Shipping Policy for more details.
7. How should I care for my wig?
To maintain your wig’s quality, gently wash it with mild shampoo and cold water. Allow it to air dry on a wig stand to preserve its shape. Avoid using heat styling tools on synthetic wigs.
8. Can I style the wigs with heat tools?
Our human hair wigs can be styled using heat tools. However, we recommend avoiding heat styling on synthetic wigs to prevent damage.
9. How do I determine the right wig size for me?
We provide a sizing guide on our website to help you measure your head and select the appropriate wig size. If you’re unsure, feel free to contact our customer support for assistance.
10. Do you offer custom wig orders?
Currently, we do not offer custom wig orders. However, our extensive collection is designed to meet a wide range of preferences and styles.
If you have any other questions or need further assistance, please don’t hesitate to contact us via Email or WhatsApp. We’re here to help!