Return & Refund Policy

Last Updated: January 1, 2024

At Blonde Wig (https://blonde-wig.com/), we strive to provide high-quality products and exceptional customer service. If you’re not completely satisfied with your purchase, this Return & Refund Policy explains how to return items and request refunds or exchanges.

1. Return Eligibility

1.1 Conditions for Returns
You may return an item within 30 days of receipt if:

  • The item is in its original condition, unused, and undamaged.
  • The item is in its original packaging with all tags attached.

1.2 Non-Returnable Items
The following items are not eligible for return:

  • Final sale or clearance items.
  • Products that have been altered, washed, or worn.
  • Wigs damaged due to improper handling by the customer.

2. Return Process

2.1 Contact Us
To initiate a return, please contact us at:

Provide your order number, a brief explanation of the reason for the return, and any relevant photos if the item is defective or incorrect.

2.2 Approval
Once your return request is approved, we will provide you with the return shipping address and instructions.

2.3 Shipping Costs

  • Customers are responsible for return shipping costs unless the product is defective or incorrect.
  • We recommend using a tracked shipping service to ensure safe delivery.

3. Refund Policy

3.1 Refund Eligibility
Refunds will be issued to the original payment method within 7–10 business days after we receive and inspect the returned item.

3.2 Deductions
Shipping fees are non-refundable. If the item was returned due to customer error (e.g., incorrect size or change of mind), a restocking fee may apply.

3.3 Refund Timeline
Once your refund is processed, we will notify you via email or WhatsApp. It may take additional time for the refund to appear in your account, depending on your bank or payment provider.

4. Exchange Policy

4.1 Eligibility for Exchanges
Exchanges are available for defective, damaged, or incorrect items. If you would like to exchange your product for a different item, size, or color, please initiate the process by contacting us.

4.2 Exchange Process
Follow the same process as returns (see Section 2). Once we receive the original item, we will ship the replacement.

5. Damaged or Defective Items

If you receive a damaged or defective item, contact us within 7 days of receipt at [email protected] or WhatsApp: +852 5705 2326. We may request photos of the damage to assist with your claim.

6. Late or Missing Refunds

If you haven’t received your refund after the processing period:

  • Check with your bank or credit card company.
  • Contact your payment provider as processing times may vary.
  • If the issue persists, contact us at [email protected] or WhatsApp: +852 5705 2326 for assistance.

7. Contact Us

For any questions regarding returns, refunds, or exchanges, please contact us:

  • Email: [email protected]
  • WhatsApp: +852 5705 2326
  • Business Hours: Monday to Friday, 9 AM to 5 PM EST

Thank you for shopping with Blonde Wig! We value your satisfaction and are committed to resolving any issues with your order.

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